Shop Description

Online Tech Store

Payment Policy

Payment Options
PayFast
PayFast
PayFast is a secure South African payment gateway offering multiple options:

Visa & Mastercard credit/debit cards
Instant EFT (via major banks)
SnapScan
Scan to Pay
Masterpass
Bank Transfer
Direct Bank Transfer (EFT)
Pay manually through your internet banking. Use the details below:

Bank: First National Bank (FNB)
Name: Valotronics (Pty) Ltd
Account Number: 62012345678
Branch Code: 250655
Type: Business Current Account
Reference: Use your order number
Note: EFT payments may take 1–2 business days to clear.

Ozow
Ozow Instant EFT
Ozow is a trusted Instant EFT provider with bank integration:

No card needed – pay from your bank
Automatic proof of payment
Bank-level encryption
Real-time payment confirmation
Peach Payments
Peach Payments
Peach Payments offers modern payment solutions with high security:

Visa & Mastercard support
Debit card & Instant EFT
Mobile-friendly checkout
Fraud detection & 3D Secure

Delivery Policy

Shipping Policy

1. Nationwide Shipping
We offer nationwide shipping for all orders within South Africa using trusted couriers.

2. Office Collection
Standard: Available for pickup at:

74 Gardiner Avenue, Brankpan, Gauteng, South Africa, 1541

Ready within 1–2 working days after processing.

Same-Day (Midrand only): Call (087) 265 3757 or email sales@valotronics.co.za before placing your order.

3. Shipping Cost
Orders Over R2500: FREE Shipping Nationwide

Local Delivery (Gauteng): R120

National Delivery (Outside Gauteng): R150

Orders containing batteries may incur additional fees. These will be invoiced separately.

4. Delivery Times
Processing: 1–2 business days after payment
Gauteng: 1–3 working days
Western Cape / KZN: 2–4 working days
Other Areas: 2–5 working days
5. Shipping Restrictions
No deliveries to PO Boxes. Please provide a valid physical address at checkout.

6. Customer Arranged Couriers
If you'd like to use your own courier service, contact us to coordinate pickup.

7. International Shipping
Valotronics does not offer international shipping at this time. We only ship within South Africa.

8. Contact Us
Email: sales@valotronics.co.za

Phone: (087) 265 3757

Valotronics reserves the right to update this policy at any time without prior notice.

Refund Policy

Refunds, Returns & Cancellation of Agreement
Consumer Protection Act (CPA): The rights afforded to customers under the CPA should not be limited by anything in this section.
1. Cancellation and Returns
You may cancel your purchase or return an item for a refund within seven business days of receiving the goods. This applies only to unused goods that remain unopened and in their original packaging. Damages caused by you to the product will void the possibility of returning the product or receiving a refund.

2. Notification of Cancellation
To cancel your purchase, send a written notice to sales@valotronics.co.za with details of the goods ordered, delivery particulars, and the order number. Phone notifications are not sufficient. Returns are accepted only for products identifiable as purchased from Valotronics, which includes providing the order number or other relevant information.

3. Return Shipping Costs
If you cancel your order after receiving the goods, you must return them at your own expense, including any additional fees necessary to ensure the package is returned in the same condition as received. Ensure proper packaging to avoid damage during transit, as Valotronics is not liable for damages incurred during return shipping.

4. Risk and Insurance
Risk remains with the customer until Valotronics accepts delivery. It is recommended to insure items being returned. Valotronics is not liable for additional costs incurred for timely and safe return.

5. Refund Processing
Refunds will be processed within 30 days of receiving the returned goods. Refunds will be issued in the same form of payment used for the original purchase unless otherwise agreed upon. Online store credit may be offered as an alternative.

6. Refund Deductions
If Valotronics incurs delivery or collection costs related to the return, these will be deducted from the refund. Bank or credit card charges incurred by Valotronics will also be deducted from the refund.

7. Timely Returns
Goods must be returned within 7 days of notifying Valotronics of your intention to cancel to ensure a refund.

8. Restocking Fee
If goods are not in their original packaging or the packaging has been opened, a restocking fee may be deducted from the refund. The fee amount will be communicated before processing the refund.

9. Non-Refundable Items
Opened computer software or consumer goods that cannot be returned, except where a fault is discovered that could not have been detected without breaking the seal, are not eligible for refunds.

10. Custom-Built Computers
A 50% non-refundable deposit is required for custom-built computers. Charges for assembly and components that cannot be returned will be deducted if the order is cancelled.

11. Cancellation Fees
Standard 5% cancellation fee applies to all orders cancelled after confirmation, except within 7 business days of receiving the goods. Additional transit costs and handling fees may apply for products not covered by the CPA.

12. Handling Fee
A 20% handling fee applies to all returns of products not covered by the CPA, deducted from the refund.