Shop Description

The Sneaker Vault – Your go-to destination for premium sneakers at unbeatable prices. We bring you the latest trends, classic styles, and exclusive releases to keep your sneaker game on point. Whether you’re chasing fresh streetwear vibes or timeless kicks, we’ve got something for every style and every step.

Payment Policy

At The Sneaker Vault, your payment security is our top priority. All transactions are processed securely through SellSA, the trusted marketplace platform we are registered under.

When you place an order, your payment is held safely by SellSA — not by us directly. We will only receive the funds after your order has been delivered to you. This ensures your money is fully protected until you receive your sneakers.

Here’s how it works:
1. You place your order and make payment through SellSA’s secure checkout.
2. SellSA sends us your order details (including your selected size and delivery information).
3. We ship your sneakers via Aramex and provide the tracking number to SellSA.
4. You and SellSA can track your parcel until delivery.
5. Once your order is successfully delivered, SellSA releases your payment to us.

This process guarantees a safe, transparent, and risk-free shopping experience.

Delivery Policy

We aim to get your sneakers to you quickly, safely, and in perfect condition.

Order Processing
Once your order is confirmed through SellSA, we will prepare your sneakers for shipping within 1–2 business days.

Shipping & Tracking
• All orders are shipped via Aramex, a reliable and fully trackable courier service.
• Once dispatched, we provide the tracking number to SellSA, who will update you directly.
• You and SellSA can track your parcel until it reaches you.

Delivery Timeframes
• Local (within 50 km): 1–2 business days after dispatch
• Remote areas / villages (requiring agency delivery): 3–5 business days after dispatch

Refund Policy

We want you to love your sneakers! If you are not completely satisfied, please read our refund and return policy carefully:

Eligibility
• Returns are accepted if the item is damaged, defective, or not as described.
• Return requests must be made within 7 days of delivery confirmation.

How to Return
1. Contact SellSA or our customer support to initiate the return process.
2. Provide your order number and reason for the return.
3. Ship the item back via a trackable courier (we recommend Aramex).

Refunds
• Once the returned item is received and inspected, we will process your refund.
• Refunds will be issued via SellSA, ensuring the money goes back to your original payment method.
• Please allow 3–5 business days for the refund to reflect in your account after approval.

Exchanges
• If you need a different size or model, please contact us to arrange an exchange.
• Exchanges are subject to stock availability.

Important Notes
• Customers are responsible for return shipping unless the item is defective or sent incorrectly.
• Your payment remains secure with SellSA throughout the process, guaranteeing a safe and risk-free shopping experience.

Additional Info

Customer Support: Our team is ready to assist you with any questions about your order, sizing, or products. Contact us via SellSA messages or thesneakervault.sales@gmail.com.
• Tracking Orders: Every order is shipped via Aramex with a tracking number provided through SellSA. You can track your parcel until it is delivered.
• Payment Security: All payments are securely handled by SellSA. Funds are only released to us once your order is successfully delivered.
• Operating Hours: Orders are processed Monday to Friday, 9:00 AM – 5:00 PM. Orders placed on weekends or public holidays will be processed the next business day.
• Sizes & Availability: We recommend checking our stock and sizing chart before placing your order. Popular sizes may sell out quickly.

Seller Info

• Owner: Lwandle Amu
• WhatsApp: 0638900630
• Contact Email: thesneakervault.sales@gmail
• Platform: SellSA
• Shipping: Aramex (Trackable)
• Business Hours: Mon–Fri, 9 AM – 5 PM
• Products: Authentic sneakers, latest trends, and exclusive releases
• Why Shop With Us: Secure payments via SellSA, fast shipping, and reliable customer service