Shop Description

SoftWave Solutions is your trusted online destination for genuine, affordable, and instant-delivery software. We provide a wide range of digital products including Microsoft Office, Windows operating systems, Adobe software, and more — all delivered directly to your email. Whether you’re a student, professional, or business, we make it easy to get the tools you need, fast and securely.

Payment Policy

We accept secure online payments via EFT, Credit/Debit Card, Instant EFT, and other supported payment gateways. All prices are listed in South African Rand (ZAR) unless otherwise stated.

Orders are processed once full payment has been received. For instant delivery items, license keys will be sent to the email address provided during checkout immediately after payment confirmation.

Please ensure your payment details are accurate to avoid delays. We do not store or have access to your card information — all transactions are processed securely through our payment provider.

We do not accept Cash on Delivery, cheques, or any form of in-person payment. All orders must be paid for in full before delivery of the product.

Delivery Policy

All our products are digital and are delivered electronically. No physical items will be shipped.

Once your payment has been successfully processed, your license key and activation instructions will be sent to the email address you provided at checkout.
• Instant delivery products: Sent within minutes after payment confirmation.
• Manually processed products: Delivered within 1–2 hours during business hours. Orders placed outside business hours may be processed the next working day.

Please ensure you provide a valid and accessible email address. If you do not receive your product within the stated timeframe, kindly check your spam/junk folder before contacting us.

Refund Policy

All sales of digital software products are final once a license key or activation code has been delivered. Due to the nature of digital products, we generally do not offer refunds or exchanges after delivery.

However, we will issue a refund in the following cases:
• Duplicate payments for the same order.
• Verified technical errors on our side that prevent product delivery or cause faulty keys.
• Unavailability of the purchased product after payment.

If you believe you qualify for a refund, please contact us within 24 hours of purchase with your order details and proof of payment. We will investigate and resolve the issue promptly.

Please note, refunds will not be issued for:
• Change of mind or accidental purchases.
• Compatibility issues with your device or software.
• Lost or stolen license keys after delivery.

Additional Info

Compatibility: Please verify that your device and operating system meet the software’s minimum requirements before purchasing. We do not offer support for incompatible devices.
• License Keys: Each product license key is unique and intended for a single user or device, depending on the product. Sharing or reselling license keys is prohibited and may result in deactivation.
• Support: For any issues with activation or installation, please contact our customer support team with your order number and details. We’ll assist you promptly.
• Privacy: We respect your privacy. Personal and payment information is securely processed and never shared with third parties except for payment processing purposes.
• Updates: Software updates and upgrades are handled by the original software vendor and are subject to their terms. We do not provide software updates.
• Order Issues: If you experience any problems with your order, please reach out within 24 hours for prompt resolution.

Seller Info

Business Name: SoftWave Solutions
Owner: Tshepo Kekana
Location: Midrand , South Africa
Contact Email: tshepokekana940@gmail.com
Phone Number: +27 638900630
Business Hours: Monday to Friday, 9:00 AM – 7:00 PM SAST