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Payment Policy

Online Payment Methods:
Modern online payment methods give easy-to-use, fast and secure ways to pay – the bare bones of what’s wished from payment providers.

Therefore, there is no need to enter long card details or personal informations. However, secure payment platforms operate using stored details. For instance, payment methods or third-party processing to speed up the checkout process.

How many payment methods are there?
What types of online payment methods are available? And how to order at The Leather Craftsmen? We provide a complete guide to processing the order from all payment modes. Therefore, you’ll find out 7 popular E-Commerce payment methods. Furthermore, to get help in order processing, check step by step guide.

Payment Options:
Here’s a list of most popular online payment methods that we are offering to our customers the choice to pay with:

Direct Bank Transfer
Layby
PayFast
Pay Just Now
Payflex
PayPal
YOCO
Offering more than one payment options could help you to make more frequent or larger purchases.

Delivery Policy

The Leather Craftsman takes pride in delivering your items to you in perfect condition along with branded packaging. As much as we would love to, we cannot hand-deliver every order to every customer, so we leave the delivery in the hands of our trusted delivery partners. The Leather Craftsman insures every package against theft and accidental damage while in transit until it is delivered to your specified address. Once the package is delivered, we are no longer responsible for your purchase. If your box is damaged upon arrival, we recommend that you refuse the delivery and contact us right away. If your order is damaged after receiving your order, please also contact us right away so we are able to assist you as best as possible at support@theleathercraftsmen.com, or (+27) 021-6834186 or (+27) 041-452 1509.

Refund Policy

Refund & Exchange Policy
The Leather Craftsman manages returns on a case-by-case basis with the vital aim of making our customers happy. We stand behind our products and services and want customers to be satisfied with them—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we’ll ask for proof in a form of a transcript (if it would be taken from any outlet) or a payment deduction screenshot. A refund will be provided at the current price.

Refund a Purchase
We offer courtesy return shipping for items eligible for return in accordance with this Return Policy. Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:

Full Price: Products purchased at full price are eligible for return for a full refund within 20 days from the date that the Product was delivered to you.
Promotions: Products that are purchased with a Promotion are eligible for return for a full refund within 14 days from the date that the Product was delivered to you.
Final Sale: Products purchased on final sale (as further described below) are not eligible for return or a refund.
Special Conditions
To help protect our customers and make sure every return or exchange is dealt with fairly, we reserve the right to not refund the following:

Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including The Leather Craftsman hanging tags and leather tags should all be included where provided.
Any returned products which are lost or damaged due to fire, flood, or natural disaster do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns.
Items that were not purchased directly from The Leather Craftsman (For example, items purchased at eBay or amazon marketplace online stores, third-party retailers).
Refunds or credits will not be processed until the items are returned and inspected by The Leather Craftsman.
Refunds are generally processed within 4-6 weeks of when the returned item is received at our warehouse.
On rare occasions, The Leather Craftsman (may refuse a return based on the nature of prior transactions.
For international orders, the costs of shipping and any import taxes and duties paid are non-refundable.

The Leather Craftsman is not responsible for any missing packages or COD. We have the right to charge a restocking fee if the product is not returned in its original condition. We reserve the right to refuse delivery of packages received without a Return Authorization.